JOINING OUR TEAM

At Comunet, we are committed to attracting and developing the best available talent. At the heart of our strategy is our belief that high levels of people engagement correlate strongly to business success. This belief drives one of our core values of providing excellence through learning and is supported by our vision of inspiring our people to be the best they can be.

We deliver on our beliefs through an unrelenting commitment in building an achievement culture – a place where the way we achieve success is as important as the accomplishment itself. We willingly invest to develop our people to be highly skilled, accountable and authentic who role-model and become advocates of our way of doing things. 

With this approach and our total commitment to developing talent, we believe that for those involved with Comunet, it drives a positive culture that is actively influenced which delivers great experiences for our people and our clients, underpinning our business success over the long term.

We are always looking for talented and motivated people to join our team. If you are interested, please scroll down to see the positions that are currently available at Comunet.

Current Vacancies

About Comunet

Comunet is recognised as one of the leading IT service providers in South Australia.  Our strong partnerships with leading global vendors including AWS and Microsoft allows us to effectively design, deploy, integrate, maintain and support Cloud and on premise infrastructure and associated systems.  Our vision is to provide our clients with a unique level of expert, highly specialised technology consulting.

About the Role

As the Service Delivery Manager, you are responsible for the management of the Services Team including the Service Desk, Engineering team and the oversight of Managed Services for our clients.

This position is a member of the leadership team

Key Responsibilities

  • Services Team supervision and coordination to task driven outcomes as aligned with Comunet standards, strategy and values;
  • Roster management to business and client outcomes;
  • Team management including talent management, performance reviews, training and development.
  • Process and policy development and management for key processes;
  • Develop and maintain positive relationships with clients.
  • Ensure effective completion of all scheduled managed services client checks and processes by team
  • Manage and maintain the Solarwinds – N-Able management system is maintained and managed ensuring the monitoring and management system operates in the most efficient way possible.
  • Work with the project and consulting team to assist with project delivery and take responsibility for work being performed by the services team, reporting these back to the Project Manager.
  • Understand the client's business and IT environments so opportunities can be identified and followed through.
  • Incident investigation and reporting
  • Internal systems auditing.
  • Assisting to build and manage budgets for service desk and engineering teams.
  • Records management.
  • Assist with developing scopes, proposals and quotes as requested.

Skills and Experience

  • 10+ years experience working within an IT service environment
  • Team management responsibilities in an IT environment (8 or more staff)
  • Good knowledge and understanding of end user requirements
  • Broad experience managing and supporting IT environments
  • Exposure and hands on experience to Backup and Disaster Recovery Systems
  • Ability to gather relevant information systematically to troubleshoot and resolve issues
  • Excellent relationship building skills, with both internal and external stakeholders
  • Excellent ability to manage team in conflicting workload environment and prioritisation of tasks
  • Experience working in project teams and taking ownership of technical work

Attributes We Are Looking For

  • Strong time management skills and be ability to multi-task
  • A customer focussed approach to your work
  • Excellent communication and interpersonal skills
  • A willingness to learn and a good work ethic
  • A current driver's license and a motor vehicle is essential

Remuneration

A package relevant to experience and credentials will be tailored to suit the candidates.

How to Apply

Please include a cover letter with your application detailing the technical skills and experience identified above to jchronis@comunet.com.au.

Only candidates that are short listed will be contacted

You must have the right to work in Australia

 

                            
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