Cloud Voice
A Cloud Based Phone System
Cloud Voice is what’s known as a Unified Communications as a Service (UCaaS), or a cloud based phone system that provides seamless communications regardless of the device or location of the user. Our Cloud Voice offerings incorporate a number of services including Microsoft Teams Calling (Teams Direct Routing) and Unified Communications as a Service (UCaaS). These offerings enable your business to transition from your old PABX to modernise and integrate your voice system.
The Benefits
Lower Costs
Our Cloud Voice offering eliminates the need to invest in hardware that will age and need to be replaced. Have more time to focus on your business without the need to purchase and manage equipment.
Scalability
Scale as needed to meet your business requirements. These Cloud Voice offerings can scale from a handful to hundreds, even thousands of endpoints. It can be deployed as a simple phone system replacement (but in the Cloud) or a full Unified Communications solution, providing Voice, Video and User Collaboration across multiple sites.
No Contracts
Many Cloud Voice offerings and providers in the market are still imposing lengthy contracts. Our default is no contact so you can truly scale up and down.
Business Continuity
If your telephones are critical to your business operations, a cloud solution provides business continuity and mobility with ease and reliability.
Increased Functionality
Voice, instant messaging, presence, video and collaboration are available functions for users as and when they need it.
Simple Solutions for Complex Requirements
Our Cloud Voice products cater to complex requirements for contact centres, omni channel systems, IVR menus, queuing features including database/CRM integrations and reporting or wallboards.
Physical Device Accommodations
Not all users and situations are suited to a softphone solution. We have options to accommodate these physical device requirements, including meeting room and conferencing equipment.
Tailored Solutions and Full Integration
We work with you to plan, facilitate, and provide a reliable and professional voice solution to better serve your customers.
Next Steps
Determine requirements
Step One
Send us an email or gives us a call and one of our engineers will learn about your specific requirements.
Understand your environment
Step Two
Once we understand your requirements we can propose the right solution for you, with costs explained and demonstration of any components.
Plan and deploy
Step Three
We work with you to determine a deployment plan and identify and perform any training (End User or Admin).
Support
Step Four
We have your back – once the project is complete our Service Desk are there for you and your employees.