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Comunet has achieved Certified Delivery Partner (CDP) status for RingCX, the AI-powered contact centre platform from RingCentral.
The certification builds on Comunet's existing CDP status for RingEX, RingCentral's unified communications (UC) platform. RingCentral requires partners to hold RingEX certification before they can complete the additional instructor-led training for RingCX, and certification is renewed each year.
As a CDP for both platforms, Comunet can manage the full project for RingCentral customers in-house, from planning and design through to implementation, application integration and first level support.
“We are really pleased to add RingCX to our RingCentral certifications. More of our customers want their phone system and their contact centre working together, and now one local team can design, deliver and look after both.” Ryan Crase, Principal Consultant, Unified Communications, Comunet.
What RingCX offers?
RingCX brings voice and more than 20 digital channels together in a single contact centre platform. Its artificial intelligence (AI) features give agents real-time guidance during conversations and provide supervisors with automated quality scoring and monitoring.
For organisations already using RingCentral for their phones and collaboration, RingCX connects the contact centre to the same platform.
To find out how a modern contact centre could work for your organisation, visit Unified Communications | Comunet or call 1300 766 785.
About Comunet
For over 25 years Comunet has been designing and implementing IT strategies that leverage technology to achieve business objectives for small businesses, through to enterprise organisations. With expertise across all areas of IT including strategic consulting, cloud technology, cyber security, and software, we help clients on their digital transformation journey. Through our partnerships with leading global vendors, we deliver the best technology solutions effectively and efficiently.
To learn more about how Comunet can assist your organisation with cloud migration, please contact us.