How Customised Outsourced IT Can Assist Your Business!

Customised outsourced IT services provide numerous benefits, significantly enhancing business operational efficiency and future focus.

December 06, 2023

Peter McCullagh

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In today's rapidly evolving world of technology, maintaining a flexible and adaptable IT environment is critical to staying competitive and on top of the latest IT systems and trends. Comunet work with industries of all types and sizes and understands that every business has unique requirements in the IT space. That is why Comunet provides customised outsourced IT services that can be tailored to your business needs, goals, and objectives. 

Comunet's customised outsourced IT services provide numerous benefits, significantly enhancing business operational efficiency and future focus. A key advantage is the access to Comunet's team of specialised support personnel and key experts, including cybersecurity, ISO 27001 accreditation consulting, cloud migration, DevOps, IRAP (Information Security Registered Assessors Program) assessments, customised software development, and more.

Being certified with Microsoft, AWS (Amazon Web Services), and large recognisable partners, Comunet brings the best of global innovation and capabilities to your business. This tailored approach enables businesses to work with Comunet's highly knowledgeable and experienced professionals across diverse IT environments, ensuring the integration of the latest industry best practices and technologies to help meet your digital needs

Comunet's flexible outsourcing models allow your business to upscale or downscale requirements as necessary and offer significant cost-saving benefits. Eliminating the need for a dedicated full-time IT team eradicates associated costs; wages, superannuation payments, insurance, and office equipment. This cost-effective approach allows businesses to optimise their budget allocation while benefiting from expert IT services tailored to their needs or to supplement your needs and provide expertise across all areas to fill technology gaps.

Comunet's Customised Outsourced IT Services

At Comunet, we recognise that every business has specific IT service requirements. Therefore, we offer different levels of services to cater to each business's needs. As the customer, you are in control, with the flexibility to manage your IT services and costs. 

Our level of services include: 

Proactive: Fully Managed IT Services

Our proactive service is comprehensive, allowing you to focus on your core business needs while we handle the IT details. This service includes backup, patching, disaster recovery, vulnerability management, and an unlimited fixed-fee service desk.  

Reactive: Partially Managed

Our reactive option allows you to choose services that align with your business needs. Available services include backup, patching, disaster recovery, and vulnerability management, with options for a consumption model or an unlimited fixed-fee service desk. 

Adhoc: As You Need Service

Our ad hoc service allows you to pay as you consume service desk support; ideal for businesses that prefer a flexible approach and do not require ongoing assistance. 

Comunet's Value-Added Services

In addition to general IT services for businesses, Comunet provides valuable additional services, which include: 

Interim Outsourced IT

If you need short-term IT skills due to staff leave or hiring gaps, we can step in to provide the necessary support to ensure a smooth, seamless service. Our team will undertake all necessary IT work during the term and can further assist with the hiring process, providing guidance and assistance in recruiting a new team member, and then conduct a thorough handover or transitioning back to the existing staff.

Local Support Team

Our locally based support team are available from 6am – 6pm, Monday to Friday, with 24-hour support options available. 

Onsite Resourcing

Our team are always happy to visit customers and provide a local presence. 

Access to Specialised Resources

Specialised projects are available, including cybersecurity auditing, customised application development, and ISO 27001 accreditation consulting. 

Ongoing IT Management

We engage in ongoing IT management and roadmap discussions with our clients for long-term success. 

Vulnerability Management

Our team manages IT security with vulnerability management to ensure protection against cyber-attacks and data breaches. 

Managed Endpoint Detection and Response

Comunet continuously monitors end-user devices to detect and respond to cyber threats. 

Managed IT Alerting and Remediation

Our team provides proactive alerting and remediation services for infrastructure, cloud, and network issues. 

Flexible Reporting Options

Customised reporting is available, providing your business with valuable insights into your IT environment.

Hardware Supply

Comunet supplies laptops, monitors, peripherals, and other IT equipment to help streamline your IT procurement process.  

By choosing Comunet as your outsourced IT support, your business will gain access to a team of specialised experts and local talented support teams; allowing you to benefit from cost-effective and flexible outsourced service options which will ensure you are always in control, and your IT requirements are met.